Returns Process

1. The Consumer Contracts Regulation allows for a cancellation period of fourteen (14) calendar days, from receipt of the goods by the consumer under the legislation. Consumers may return specified goods without reason within this period for a refund. This excludes goods made to the consumer's specifications. It does not apply to goods intended for everyday consumption. Video recordings, computer software unsealed by the consumer and processors/CPU's where packaging has been opened are also excluded. The cost of returning and appropriately insuring the goods until satisfactory receipt at the company will be borne by the consumer.

2. To cancel the contract under the terms of the Consumer Contracts Regulations, the consumer must, within fourteen (14) days of receipt of the goods, contact the Customer Services department either: By telephone on +44 (0)191 543 7910, by email at

3. The consumer will be required to return the goods to the company before a refund can be processed. The consumer will be issued a Product Return Number (RMA) number for use in returning the item. Barcode Universe Ltd cannot be held responsible for any goods returned without first obtaining an RMA number. The goods remain the property of the consumer until received on premises at the company. Any delivery refunds will be at the most, cost effective pricing for that item and will not cover enhanced delivery, additional or excess charges.

4. After the 14 day period Barcode Universe will not accept any returns unless:

4.1 There is a fault in the product and within the warranty period of the product manufacturer. If you are unsure of the individual manufacturer’s warranty period is please contact us for information.

4.2 We have agreed in advance in writing or email that they may be returned

5. No returns will be accepted without an RMA and you must apply to us for one which will be emailed to you generally within 24 hours

6. All goods should be in their original packaging and include any accessories such as power cables etc and should be securely wrapped

If you are unsure about any part of the returns process then please do not hesitate to contact us on and we will be delighted to help.